Kotvio is a chatbot for small online shops and business websites. It answers customers' repeat questions at night and at weekends too, so you don't have to. It shows the source of every answer.
Your shop
AI assistant · may be wrong, check the source
What is the latest I can order for delivery on Friday?
Orders paid by 2 pm ship the same day, so for Friday order by Wednesday at the latest.
Shipping and paymentyour-shop.com/shipping
How do I return an item?
Within 30 days of receiving it, no reason needed. Fill in the form and send the unused item back.
Returnsyour-shop.com/returns
Do you accept cash on delivery?
Yes, cash on delivery costs 39 CZK and you pay the courier when you receive the parcel.
Shipping and paymentyour-shop.com/shipping
Do you have gluten-free packaging?
I don't have this information on our website. Please ask us directly:
info@your-shop.comLeave your email
No source page found
A sample. You can try the bot on your own site after launch.
E-shops and service businesses. Each answer shows where it came from: a page of your site, the product feed, or your own material.
When do you ship orders?
Orders paid by 2 pm ship the same day.
Shipping and paymentyour-shop.com/shipping
How can I return an item?
Within 30 days of delivery, no reason needed.
Returnsyour-shop.com/returns
Do you have the Trail 30 l backpack in stock?
Yes, per the feed from 12 Oct, 8:00 am it is in stock for 1,290 CZK and we deliver within 2 working days.
Trail 30 l backpackFrom the product feed · 12 Oct, 8:00 am
How much is the first consultation?
The first consultation costs 600 CZK and takes 45 minutes.
From the shop's documents
Do I need to book in advance?
Yes, you book a slot online or by phone.
Bookingyour-business.com/booking
Is there parking?
Yes, the car park is right in front of the entrance.
Answer from the business
What the bot finds, it backs with a source. What it doesn't find, it doesn't invent: it offers your contact, and you see the question in your overview.
What is the latest I can order for delivery on Friday?
Orders paid by 2 pm ship the same day, so for Friday order by Wednesday at the latest.
Shipping and paymentyour-shop.com/shipping
A page of your site: Shipping and payment
This is where the answer comes from
Orders paid by 2 pm ship the same day. Delivery usually takes 1 to 2 working days.
Are you open on public holidays?
I don't have this information on our website. Please ask us directly:
info@your-shop.com
In your overview:
Are you open on public holidays? 2× · today
We are closed on public holidays; orders ship the next working day.
The bot uses it within a minute.
No coding, and no questions and answers to fill in.
Kotvio reads your pages: shipping, returns, prices, contacts. Have an e-shop? On Start and Pro it also loads your product feed (Heureka, Google) with prices and availability.
Ask as a customer would and see the source of every answer.
The widget loads after your site and does not slow it down.
You start free with 25 answered conversations a month. Start costs 290 CZK a month as a founding price, then 390 CZK. Pro costs 990 CZK. No setup fee, and you can cancel the monthly subscription at any time.
No. The bot answers from the text already on your site. You can also add documents, such as a price list in PDF, and your own answers where something is missing.
You add one line of code. Guides for Shoptet, WordPress, Webnode, Wix and Google Tag Manager are on the way. The widget loads after your site and does not slow it down.
On paid plans Kotvio re-reads your site every day, and your overview shows which pages changed. On the free plan you reload changes with one button.
It says so and offers your email, phone and a form for the question. The question shows up in your overview, and on paid plans we also email it to you once a week.
It tells customers how to track the parcel with your carriers and offers your contact. It can't see your order system. A Shoptet add-on with order status is in the works.
It answers only from your site and the material you give it and, for answers from your pages, shows the page it used, so customers can check it. What it doesn't find, it doesn't make up. You see every conversation in your overview.